Quality pays off

The use of online banking continues to grow, which means that security plays a major role in online banking. TÜV Saarland has created an important decision-making aid for consumers with its certified service portal for online banking. TÜV's own audit assesses existing processes from the customer's perspective and identifies areas for improvement. The audit took into account requirements such as the usability of online banking, IT security, and customer orientation. Overall compliance reached 91.43%.

In addition to customer-oriented advice, TÜV Saarland also checks that the terms and conditions of qualified construction financing advice are in line with market conditions, subject to certain conditions. Aspects such as information about insurance options and competent advisory services are also taken into account in the assessment. OLB's customer advisory services in the area of construction financing meet the requirements of the TÜV Saarland audit, and OLB received the “Certified Customer Advisory Services” seal for its evaluation.

TÜV Saarland has developed its own audit to evaluate customer orientation in the area of investment concepts from the customer's perspective. The concept was developed by experts. The assessment took various requirements into account, such as advisory services, documentation, and concept implementation during an investment meeting. After evaluating the necessary requirements, OLB was awarded the “Certified Customer Focus” seal in the area of “investment concept.”